Netigate

Garen DiBernardo

This section covers articles for the Insights Package, within the larger Netigate platform. The Insights Package is our premier AI powered feedback analysis package. 

Netigate Insights Articles

Learn how to create, manage and use Users, Groups and authenticate with SSO.

User Management and Single Sign On

What is an Admin/User/Partner, and what can they do?

User Roles and Permissions

User Management - Users

Documentation describing the steps in Entra to get SSO turned on correctly.

Lumoa Single Sign On (SSO)

SSO Authentication

Learn how Customer Feedback is measured with AI, and how it impacts your business.  

Data Analysis

Impact Analysis for NPS data

Data Analysis - NPS Data

How Lumoa calculates Impact when you dont have a score attached to your data, such as in VoiceCall Analytics

Impact Analysis for Open Ended data/data without a score

Data Analysis - Open Ended Data

Sentiment Analysis

Data Analysis - Sentiment

Edit the colors and branding in Lumoa to match your organizations theme

Self Service - Company Colors and Branding

Everything you need to know on how to set up your account with Lumoa. 

Self Service - Admin Features

How to Upload Data to Lumoa

How to Get your Excel Data ready for Lumoa

Lumoa can automatically delete data based on time periods you specify

Automatic Data removal

Self Service - Data Upload

Create rules for your Topics keywords that filter feedback exactly as you define.

Advanced Expressions

Topic Model Demos

Self Service - Topic Management

Integrating a Netigate Survey into Lumoa for analysis

Connecting Netigate and Lumoa

Protecting Your Domain Reputation: Email Sending Best Practices

Self Service - Survey Management

What data gets anonymized, how it gets anonymized, and more

How to Anonymize Data in Lumoa

Our AI can analyze each feedback with a specific question in mind

AI Filters

Self Service - Data Advanced Features

All of the languages that Lumoa can translate into English

Lumoa's Supported Languages

Self Service - Data Translation

Sending data to, or pulling data out, and more

API Documentation

You no longer have to ask background data questions - instead, pull that data automatically through the URL of the survey

Sending background data through the URL of a Netigate Feedback survey

This article presents typical example integrations such as importing ticket and satisfaction data or enriching survey responses.

Example Integrations and use cases with Zendesk

Pulling survey responses from Intercom, creating tickets in Intercom based on data, and more

Example Integrations and use cases with Intercom

Third party platforms like SurveyHero, SurveyMonkey, SurveyPal, etc. The general approach is similar across systems.

Example Integrations and use cases with Survey and Online Review Platforms

Salesforce can be used as both a source of survey/ticket data and as a source for enriching existing data in Netigate Insights.

Example Integrations and use cases with SalesForce

Setup triggers and rules in Intercom to send the right survey to the right customer at the right time, and have everything flow to Lumoa

Using Intercom to collect feedback with Lumoa

Example Integrations and use cases with FTP / SFTP

This section covers some examples for how and why you might want to integrate with certain systems, such as Intercom, Salesforce, FTP, and more.

Example Use cases for Integrations

One of Lumoa's co-founders, goes over a new method of feedback analysis that Lumoa offers - Call Analytics

Webinar on Call Analytics

Analyzing tickets from support channels just became so much simpler

Using Conversational Analytics to get to the heart of your customers voice

Webinars - Analysing Voicecalls

Basic Training Webinar with Lumoa

Using the Events page to its fullest potential

Closing the Loop with customers

Watch as we go through some core features and example use cases

Lumoa Demo Video

How to track feedback as it flows through each stage of your customer journey, using a few easy steps in Lumoa

Mapping the Customer Journey with Lumoa

Miten saada enemmän irti Lumoasta - Koulutus suomeksi

Get better monthly reports made with Lumoa's new Impact Page

Webinar on Enhanced Reporting using views and custom graphs

Watch as Carlos shows off Ask Lumoa in this webinar!

How to Use Generative AI with the Voice of Your Customers

The new way to capture the entire feedback lifecycle

Introducing Netigate CX

Relive the hype with this prerecorded webinar showcasing how Netigate EX can help you analyze EX feedback

Introducing Netigate EX

Ask any question you want about your feedback and get a reasonable response

Webinar - How Ask AI can change how you look at feedback

Best Practices on Survey Design

Webinars - Platform Overall

This webinar details how you can surface changes within your data, perform root cause analysis, and close the loop with your customers

Insights Webinar - How to close the loop and drive your business using VoC

Check out Carlos del Corral, CEO of Lumoa, as he showcases LumoaGPT Topic Summaries, and more

LumoaGPT In Action and AMA Webinar!

Watch Richard Jeffreys and Taru from Lumoa in this exceptional webinar!

Using insights to hear your customers, engage your employees and improve profits

Watch Carlos, one of Lumoa's founders, showcase Lumoa Insights Summaries- an exciting way to analyze your customers feedback

Lumoa AI Summaries in Action!

Check out some common use cases and example for how to use Ask Lumoa

Ask Lumoa Use Case Demo

Webinars - Insights

Check out one of our recent webinars on one click integrations!

How to use Public Reviews to Own the Market

Webinars - Integrations

Lumoa has recently been acquired by Netigate. This doc will cover common questions and concerns.

Netigate acquires Lumoa FAQ

Communications about incidents, scheduled maintenances and downtimes.

System Updates

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.