Need something else?
These are just examples — other integrations are possible. If you have a different use case in mind, please reach out to your CS manager or Netigate Sales rep, and they can work with our integrations team to fit your needs.
🛠️ General Requirements (for all integrations)
A Zendesk user account with relevant permissions
(API access is also possible, but a user is preferred)The Zendesk domain
Example:customername.zendesk.com
1. Ticket Data to Netigate Insights
This integration pulls selected support tickets from Zendesk into Netigate Insights.
Requirements:
Filtering criteria:
Status is
solvedorclosedBrand is
netigateUpdated date is greater than
31/01/2025
Pull frequency: Nightly
Fields to include:
Ticket body
Brand
Channel
Status
Ticket tags
2. Satisfaction Data to Netigate Insights
This integration imports satisfaction survey results from Zendesk into Netigate Insights.
Requirements:
Start date: From what point in time should satisfaction data be pulled?
Additional ticket data to include:
Ticket ID
Brand
Channel
Status
Ticket tags
3. Conversational Data to Netigate Insights
This integration pulls customer conversations (e.g., from email, WhatsApp, or voice) from Zendesk into Netigate Insights.
Requirements:
Start date: From what date should we begin pulling data?
Channels to include:
Example: email, WhatsApp, voiceData fields to include:
Conversation ID
User country
User account ID and status
Brand
Channel
Status
Ticket tags
4. Enrichment Data for Feedback
This integration enriches survey responses with Zendesk ticket/user data using a reference such as ticket ID.
Requirements:
Primary key used for data lookup
Example:Zendesk ticket ID(provided as a hidden field in the survey)Data points to pull:
Ticket ID
Brand
Channel
Status
Ticket tags
5. Creation of Tickets to Zendesk
This integration creates new Zendesk tickets based on feedback submitted through Netigate.
Requirements:
Primary key to link to original context
Example: UseZendesk ticket IDto create a related follow-up ticketTicket content to include:
Score
Open comment
Any other useful context
💡 You should also define the conditions under which a ticket should be created (e.g., low score).
📌 Next Steps
Confirm the required inputs for the integration(s) you need.
Contact your CS or Netigate Sales rep with this information
They will open a discussion in the #integration channel.
Our integration team will create a ticket and coordinate the next steps.