AI Filters (previously AI Answers) allow you to create a question that will be associated with each feedback. An example question could be something like:

Our AI will then take your question, and for each individual feedback, attempt to answer that question. So if you have 100 comments, AI Filters would be able to tell you how many it believes describe a software bug, or how many people are going to churn.

While we have over 50 questions already developed, ranging from things like "is this feedback mentioning a competitor?" to "does this feedback complain about one of our premier products?", Lumoa does allow you to create your own question. This question can be tailor made to fit your specific data, and focus on the things that matter specifically to your organization and internal metrics.

Currently, AI Filters can only be configured by Lumoa. This is because the process that goes into creating them, and making sure they work with your specific data, on any question that you create, can be a bit complex.

We recommend that you contact your CS manager, or email [email protected], if you want to get started using AI Filters. That way we can make sure we understand your use case, and work with you to get the specific results you need.

AI Filters will be created as a tag associated with your data. This means that, like all other tags, you could use the filters menu to filter to all responses that report a bug, as seen below:

Conversely, you could also create a custom graph widget that would look at this information, and update itself over time. Below you can see custom graphs made for things like:

Get in touch

📧 Do you have any questions or comments about using Lumoa? Please don't hesitate to email Lumoa Support at [email protected].