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Lumoa definitions for things like "topics" or "collections"
What is a collection?
What is a collection? Essentially, a collection is a place where Lumoa stores similar kinds of data. If it helps, you can think of them as buckets. Each collection (or bucket) usually has a metric associated with it, such as NPS or CSAT. Usually, all of your NPS data goes into the NPS collection and your CSAT data goes into the CSAT collection. We would want those data points to be separated because the scoring metrics are different - a 3 in a CSAT survey is not terrible, but a 3 in a
Lumoa Terminology Overview
Common words and phrases that Lumoa uses like Collection, Admin, Statements, Impact, etc