Go to website
General Lumoa Guides
Guides and training for the Lumoa UI
How to get the most out of Lumoa - Each page in Lumoa explained!
Another Lumoa webinar in the books! This one was hosted by Anna, and it was quite helpful in giving customers an overview of all the pages that we offer, what each of them focus on, and how you can manipulate those pages to get new insights on your data! This video can be helpful for beginners or even experts in the Lumoa tool. Check it out!
Automatically Generated Insights
How to turn on your new Insights Our new AI will allow you to see _exactly _ what your customers are saying for any given date range, topic, or filter. To activate it, select a period of data that you want to see Insights for, and then click on the "eye" above your open text response. From there, hit the toggle that says "Show Insights". From there, you can click on the box to the right of your insights to view all of the comments that make up those Insights.
How to create Dashboards and Cards
Have you ever wished that you could, at a glance, track a specific touchpoint and see what your customers are talking about, and how scores and topics change over time? Or track the customer experience of a particular product in a specific market area? With the Dashboard and cards, you can do this and much more! In this article we are going to go over the steps for creating a dashboard, and it's associated cards, using an example of seeing all of your countries that you operate in at once.
View what your customers are talking about over time with Trends
The Trends page This page will allow you to track topics over periods of time, giving you a calendar view of what your customer are talking about. The Trends page can be accessed from the selection bar at the top of the page. Once on the trends page, the first thing you will need to do is make note of whether you want to look at the positive aspect of categories, or the negative
How to use the Events page to close the loop!
The Events Page The following video is the second in our series "How to get the most out of Lumoa". It goes over the Events page, and how you can use it to close the inner and outer loop with customers. We will be hosting other webinars in the future, which will cover other topics in Lumoa more indepth. Keep an eye on your inbox for an email invite to the next one! If you require immediate assistance please email firstname.lastname@example.org