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Impact Analysis and Topic Numbers Explained for NPS data
Hello! This page is going to cover the Impact analysis for NPS data points. How it is calculated, what we use to determine if a comment is positive or negative, and more. Question: I don't know what the numbers next to my negative and positive Topics mean. Answer: They are called "Impact Numbers" and exist to show you how much that Topic affects your NPS Example Impacts
Best Practices on Survey Design
Watch Carlos, one of Lumoa's co-founders, go over some of the best practices for survey design. If you have any questions, email firstname.lastname@example.org.
Lumoa's supported languages
A list of languages that Lumoa can translate feedback from. All translations will be from the original language into English.
Impact Analysis Explained for Open Ended data/data without a score
Hello! This page is going to document how Impact is calculated, what we use to determine if a comment is positive or negative, and more, for Open Ended collections of data. Question: I don't know what the numbers next to my topics mean Answer: They are there to show you how much positive, negative, and neutral feedback that Topic has For Open Ended collections of data, we don't have any key metric to use to display Impact. Instead, we display how much each topic is receiving positive,
Impact Analysis explained for Linear data
Hello! This page is going to cover the Impact analysis for Linear data metrics. How it is calculated, what we use to determine if a comment is positive or negative, and more.
What Customer Churn is and how to Calculate it
If you work at almost any modern company, or a dairy farm, chances are you’ve heard the term churn. Though it is only one word, it can have a different meaning dependent on the industry you are looking at- in the world of agriculture a churn is a device used to turn cream into butter! However, if you’re in the business world, churn is referring to something completely different. In this article, we’re going to cover that type of churn: the kind that relates to customers and won’t raise your
The value of using customer insights
At this point, most companies can agree that the customer is important. But, beyond it feeling good to provide customers with excellent experiences, it also earns companies money. In fact, the 2017 report Insights-Driven Businesses Set The Pace For Global Growth Insights-driven doesn’t mean that only your customer-facing teams are focused on your end users, though. It means everyone is focused on them. That’s right: every single team within your company can benefit from learning a bit mor