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API's and Data
Everything about getting data into Lumoa, what to do with it in there, and how to get it out.
How to get your Excel data ready for Lumoa!
How to get your Excel data ready for Lumoa! Requirements: Excel (template with correct formatting here A non zero amount of Customer feedback Formatting the data There are two types of data that Lumoa typically receives: Score based, and Open Ended. For Score based feedback (NPS, CSAT, 1-5 ratings, etc) each feedback must have the following 3 types of data: Date
Lumoa Feedback API With the Lumoa Feedback API, you can create a connection that will automatically flow data to or from Lumoa's service. Feedback API can be used to import single or multiple Feedbacks into Lumoa's service. Each Feedback must contain a numerical score between 0 and 10 set to parameter 'score'. If the score is missing, the API will return 'HTTP 400 Bad Data' with descriptive error message. Lumoa can process NPS, CSAT, CES or plain open end responses. For the open end respo
Analyzing Voicecalls in Lumoa
Overview Lumoa has the ability to use speech to text transcribing of voicecalls, then take that text and upload it to your Lumoa dashboard. This will allow you to view your voicecalls with all of Lumoa’s incredible analytics tools, such as sentiment analysis to tell if the call was positive or negative, topic tracking so you can be automatically notified if a customer calls in to cancel, or root causes of the call and the customers issue. This document will cover everything surrounding call
Exporting data out of Lumoa
Taking Data out of Lumoa There are a variety of different ways that you can view data in Lumoa, but we know that some customers prefer to get hands on with their data and do things a bit more manually. Or, maybe you just want to put something into an excel so that it can then be transferred into a report. If either of those are true, then this article is for you. Here we are going to cover all of the different ways you can export dat from Lumoa. To start, you will have to have logged in and
How to use weighted feedback
Used when you want to make sure certain customers feedback is heard
Integrations and Lumoa
This article is going to cover integrations and how they work within the context of Lumoa. Note that, this article will be fairly high level. Our goal is to explain the theory so that everyone understands how integrations work, even if the actual steps might change on a case by case basis. Ideally by the end of this article you will know: What is an integration What are some common examples of integrations How those common examples work What it might take to set up an integ
Overview of Lumoa Feedback Forms!
Lumoa Feedback Forms Lumoa feedback forms are a form that we create for you, and that you will send to your end users. Those responses will then flow directly to Lumoa. The typical flow of the customer feedback collection is as follows: Company sends email to target end-customers asking for customer feedback. The end-customer clicks the link in the email. The end-customer will be redirected to the Lumoa Feedback Form The Feedback form reads the Feedback Form Identifier f