What is Recurring Topic Modeling

Topic Modeling is where the Lumoa system uses AI to analyze your incoming feedback, and generate a topic set based on what your customers are talking about. Recurring Topic Modeling is where the system attempts to create a NEW topic set, either weekly or monthly, based on the new data that has come in during that time period. This is a good way to stay on top of new or different types of issues your customers are talking about as they come in. Let's get started on how to turn it on.

Accessing your Recurring Topic Modeling

To start scheduling your Recurring Topic Modeling, you need to log in to any Lumoa account, and access your settings through the gear in the bottom right (note that you need an Partner role or higher to go through all the steps in this guide, such as accessing Settings).

From there, you need to select the "Collections" tab up at the top. Next, find the collection you want to create Recurring Topic Modeling on, and click on the three dots to the right of the collection to access the Collection Settings, and click on Topic Modeling.

Configuring your Recurring Topic Modeling

Once you have pulled up your topic modeling, you can configure how you want it to fire off. "Data Inclusion Range" will let you choose whether you want to run the Topic Modeling on the data that came in through the last 30/60/90/120 days. Leaving the box unchecked will instead tell the system to run all of the data in the collection, regardless of how far back it is. Note that this can lead to topics being generated on issues you have already solved, or ones that are not currently impacting your business.

You also have the option of how often you want this Recurring Topic Modeling to fire. "Set Frequency" will determine how often a new Topic set is created, whether you want it to be done every week or every month. If every week is selected, the Topic Modeling will be triggered every Monday night. If every month is selected, it will be triggered on the first of every month.

If you want to generate a Topic Set right now, hit "Start". Otherwise, hit "Save", and your Topic set will be created based on the settings you have saved here.

Topic modeling usually takes a few minutes, but can take longer depending on how much data you have uploaded to Lumoa. If this Topic Modeling is created on recently uploaded data, maybe take this time waiting to Manage Filters for your new data?

Viewing your created Topic Modeling

First, you need to access the collection that your Topic modeling was created on. If you aren't sure how to get to your collection, the three dots to the top right of any card have a "Show Info" button which can tell you the name of the collection the card is pointed to. Compare this with the name of your collection from collection Settings.

Still not sure what a collection is? We have a guide on What is a Collection for you to review!

From there, your Topic set can be viewed as normal. New Topics that emerged from the recently analyzed data can be seen from the lightbulb symbol. This is telling you that this topic is new, and was not here last time your Topic Modeling was created. The lightbulb only lasts for one week after Topic set creation, even if your next topic set won't be created until the month after.

If you are noticing that some of your Topic names aren't clear, or you want other changes, note that we do offer the ability to edit them. Please refer to our guide on How to manually edit Topics for more info. If you still require assistance, please email [email protected].

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