This guide will walk you through which type of Data you can use in Lumoa; explaining the difference between NPS, Linear, and Open Ended Data.

NPS

NPS data is feedback based only on a 0-10 score rating. Learn how NPS comments are calculated and put into the Negative or Positive Impact for a Topic.

Linear

Linear data is feedback based on any other score number than 0-10, for example, 1-5 / 0-100 / 1-50. Feedback like 5 stars 🌟 or happy/neutral/sad 😃 😐 😢 faces are also considered Linear metrics. Learn how Linear comments are calculated and put into the Negative or Positive Impact for a Topic.

Open Ended

Open Ended data is feedback without a score. Therefore it's based on Open text with keywords, sentences, and phrases. Conversational data is a version of open text, and you can read more from this guide. Learn how Open Ended comments are calculated and put into the Negative or Positive Impact for a Topic.

Next Steps

To proceed, learn how to format your Excel data and how to upload your data in Lumoa.

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