How to turn on your new Insights

Our new AI will allow you to see exactly what your customers are saying for any given date range, topic, or filter. To activate it, select a period of data that you want to see Insights for, and then click on the "eye" above your open text response. From there, hit the toggle that says "Show Insights".

This feature is currently in Beta! This means that some Insights might look a bit weird, and some future features are not fully built yet (such as you being able to click on an Insights and being brought to all of those comments). If you would like to give us feedback on this Beta feature, you just click this link!

How it works

The insights will show the most frequently occurring words and phrases for a given time period. These words and phrases will be updated whenever you change the date range, add or subtract a filter, select a specific topic, or change the card. The insights can also be updated to show you the "most negative" and the "most positive" things found found in your feedback by hitting the corresponding buttons:

Was this article helpful?
Thank you!